Website Privacy Policy

1. Introduction

This Privacy Policy explains how I collect, use and protect personal information obtained through this website.

I am committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy applies only to information collected through this website. Information relating to patients and consultations is covered by my separate Patient Privacy Notice.

2. Data Controller

The Data Controller responsible for this website is:

Name: Victoria Kneller

Practice Name (if applicable): Victoria Kneller - Homeopathy

Address: 15 Turner Close, Black Notley, Essex. CM77 8FN

Email: victoria@homeopathy-essex.co.uk 

Telephone: 07983 397097

3. Information I Collect

Depending on how you use my website, I may collect:

• Your name
• Email address
• Telephone number
• Postal address (if provided)
• Information you submit through      contact forms
• Appointment enquiries
• Newsletter subscription details
• IP address
• Browser type and device      information
• Website usage information      collected through cookies (where applicable)

You are under no obligation to provide personal information, although certain services may not be available if you choose not to do so.

4. How I Collect Information

I collect information when you:

• Complete a contact form
• Send me an email
• Request information
• Book or enquire about an      appointment
• Subscribe to receive newsletters      or updates
• Browse my website (through      cookies where consent has been provided)

5. How I Use Your Information

I use your information to:

• Respond to your enquiries
• Arrange appointments
• Provide information you have      requested
• Send newsletters or other      communications where you have given your consent
• Improve my website and services
• Maintain website security
• Comply with legal obligations

I will only use your personal information where I have a lawful basis for doing so.

6. Lawful Bases for Processing

Depending on the circumstances, I rely on one or more of the following lawful bases:

• Your consent
• Taking steps at your request      before entering into a contract
• Performance of a contract
• Compliance with a legal      obligation
• My legitimate interests, provided      these do not override your rights and freedoms

7. Marketing Communications

If you subscribe to my newsletter or request updates, I will use your contact details to send the information you have asked to receive.

You may unsubscribe at any time by following the unsubscribe link in my emails or by contacting me directly.

I will not send you unsolicited marketing communications.

8. Sharing Your Information

I do not sell your personal information.

I may share your information with trusted service providers where necessary to operate my website or practice, such as:

• Website hosting providers
• Website developers
• Appointment booking providers
• Email service providers
• Payment processors (where      applicable)
• IT support providers

These organisations process personal information only on my behalf and are required to protect it appropriately.

I may also disclose information where required by law.

9. International Transfers

Some of the service providers I use to operate my website or practice may store or process personal information outside the United Kingdom.

Where this happens, I will only use providers that offer appropriate safeguards for international transfers in accordance with UK data protection law.

10. Data Retention

I retain website enquiry information only for as long as reasonably necessary for the purposes for which it was collected or to comply with legal obligations.

If your enquiry results in you becoming my patient, your personal information will be managed in accordance with my Patient Privacy Notice.

11. Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal      information.
• Request correction of inaccurate      information.
• Request deletion of your personal      information.
• Request restriction of      processing.
• Object to certain processing.
• Request transfer of your      information where applicable.
• Withdraw your consent where      processing is based on consent.

If you wish to exercise any of these rights, please contact me using the details below.

12. Cookies

My website may use cookies to improve functionality, analyse website usage and enhance your browsing experience.

Where required by law, I will ask for your consent before placing non-essential cookies on your device.

Further information is available in my Cookie Policy.

13. Security

I take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

14. Third-Party Websites

My website may contain links to other websites.

I am not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

15. Changes to this Privacy Policy

I may update this Privacy Policy from time to time.

The most recent version will always be available on my website together with the date of the latest revision.

16. Contact Me

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me using the details below:

Name: Victoria Kneller

Email: victoria@homeopathy-essex.co.uk 

Telephone: 07983 397097 

17. Complaints

If you have any concerns about how I have handled your personal information, please contact me first so that I have the opportunity to address them.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For more information, visit https://ico.org.uk.

Revision 1. Dated 13/07/2026